Privacy Statement of Pichlmayrgut in Austria

Basics

This privacy policy applies to all persons using the services of (company name Hotel Pichlmayrgut GmbH & Co. KG, Pichl 54, 8973 Schladming, Mr. Christian Steiner, Austria, here in after Pichlmayrgut). We inform you about the nature, extent and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to comply strictly with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG 2000, DSG 2018 and TKG 2003). All your personal information will be processed on this basis.

Responsible for the data processing Hotel Pichlmayrgut GmbH & Co. KG, Pichl 54, 8973 Schladming, GF Christian Steiner, Austria his representative is Christian Steiner jun.

Contact

Telephone: +43 (0)645 473 05
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +43 (0)645 473 055 0

By using our services and obtaining consent in the sense of this statement, you certify that you have reached the age of 14 and are able to give your consent, or that your guardian or administrator already has effective consent.

Information in accordance with Art. 13 DSGVO

Your personal data, that is in particular:

Your master data (last name, first name, address, e-mail address, telephone and fax number, date of birth, customer number, nationality) as well as language and license plate number
the data in travel documents (passport number, passport data, date of birth, issuing authority, duration, nationality) and identity documents (identity card, driver's license etc. together with issuing authority and term),
payment and payment data, in particular debit cards, credit cards and bank cards;
the length of stay you request, destination destinations, hotels, contacts, conditions, special services, health data, frequent flyer number, personal preferences that you give us, and
special categories of data, such as health data, special needs data and marriage / partnership,

This also includes travel bookings, tourist guides, restaurants, spa treatments, rental vehicles, transfers, registrations, insurances, events, tours, accreditations, vouchers including customer investment, billing and their verification (B2B, B2C, FIT), ticket bookings.

In the context of a request or booking for groups (from 5 persons), seminar, incentives and similar conditions, your data will be sent to our Marketingoffice Symposionhotels (SYMPOSION HOTELS-Marketingservice GmbH, GF Andreas Kernreiter, Liebhartsgasse 16, 1160 Vienna, www.symposionhotels.at, This email address is being protected from spambots. You need JavaScript enabled to view it. forwarded for processing and storage.
We store, process and, where necessary, provide this information to third parties with whom we cooperate to provide the most effective and optimal service to our customers - including service providers in third countries as processors, software and agency service providers belong -, transmitted.

We do not use profiling and automated decisions.
The legal bases for these data processing processes are

the fulfillment of our pre-contractual and contractual obligations to you,
Consents obtained from you,
statutory, contractual or other legal obligations on our part (for example, documentation rights and duties under accounting, tax and customs law, contracting, reporting for the city tax Schladming Coburgstraße 45, 8970 Schladming, litigation) and § 96 TKG and
our legitimate interests (for example, improving our customer service, including in the area of direct mail or the exercise of our own legal interests). This data is transmitted via our customer loyalty system "Kunleisys". The service provider is GASTROpoint GmbH, based in Pommernstraße 17, 83395 Freilassing (Germany) www.kunleisys.com.
As part of the accommodation contract you will receive after using our service a questionnaire, where you have the opportunity to rate our performance. This questionnaire serves to maintain and improve the quality of Pichlmayrgut's service.

We do not use profiling and automated decisions.The legal bases for these data processing processes are

the fulfillment of our pre-contractual and contractual obligations to you
Consents obtained from you,
statutory, contractual or other legal obligations on our part (for example, documentation rights and duties under accounting, tax and customs law, contracting, reporting for the city tax Schladming Coburgstraße 45, 8970 Schladming, litigation) and § 96 TKG and
our legitimate interests (for example, improving our customer service, including in the field of direct mail or the exercise of our own legal

The duration of the storage depends on the duration of our business relationship, the consent given by you, and the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of a regular cooperation for our best possible customer service, we endeavor to know your customer wishes that have already been conveyed to us so well that we can satisfy you constantly and permanently.

Revocation, information, cancellation

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to revocation, information, deletion, rectification, restriction and transfer of your personal data, insofar as there is no legal duty of retention on our part.

Consequences of the revocation - we delete your data completely from our system and you receive no further advertisement from us.

For more information on your rights as a victim, please contact us at Hotel Pichlmayrgut GmbH & CO KG - This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax +43 6454730550. We are happy to help.

For complaints, the Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the supervisory authority.

Others

We have implemented organizational and technical safeguards that we continually evaluate and adapt as necessary to protect your personal information that we store and process.

We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version is valid from provision on our website. The current version of the privacy policy is available at any time on the website at https://www.pichlmayrgut.at/en/service/privacy-statement.html , our imprint under http://www.pichlmayrgut.at//en/service/imprint.html.

Our Website

The content of our website has been carefully prepared and checked several times, but we assume no liability for the topicality, correctness and completeness of the information provided. Claims for damages for the use or non-use of the information or for the use of incorrect or incomplete information are excluded. All offers are non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to cease publication of the website temporarily or permanently.
The content and programming of our website are protected by copyright and ancillary copyright. Any duplication - also in extracts - and public reproduction, especially the copying of texts, graphics and photos, is prohibited without our prior written consent.

We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or E-Mail addresses) are raised, this takes place, as far as possible, always on freiwilliger basis. These data will not be disclosed to third parties without your explicit consent. Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

By accessing our website, your access data will be automatically collected and stored. These access data may include, in particular, the page accessed, the files viewed, the date and time of the call, the IP address of the user, data of the calling computer, in particular the browser and the operating system, as well as the amount of data and the message of the successful call. These access data are used by us for internal statistical purposes to ensure the security of our offer and to optimize the offer. If an unlawful act is suspected, the access data will be evaluated to secure evidence.

Cookies

Our website uses cookies. These do not damage your computer and contain no viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit. You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

third party

We also use third-party content on our website to make our website as informative and convenient as possible for you. These include e.g. Google Maps, RSS Feeds or Youtube. These third party providers will receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. We refer in this regard to the privacy statements of the respective provider.

Third-party services

Our website uses several third-party services. When you visit our website, these services connect to the servers of the respective service providers and transmit data. It is unknown what data is transmitted by the service providers and how this data is processed by the service providers.

Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. You can prevent the storage of Google cookies by setting your browser software accordingly; However, please be aware that in this case you may not be able to use all the features of this website to the fullest. In addition, you may prevent the collection of the cookie generated and related to your use of the website (including your IP address) to Google, as well as the processing of this data by Google by using the browser plugin available at the following link Download and install: https://tools.google.com/dlpage/gaoptout?hl=en For more information on how to handle user data on Google Analytics, please see the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en

Order processing

We've entered into a contract data processing agreement with Google and are fully implementing the rigorous data protection regulations that Google Analytics uses.

IP anonymization

We use the function "activation of IP anonymization" on this website. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

MATOMO

Our website uses Matomo, an Open-Source-Software for analysing page views. Matomo uses "Cookies" (see above). All information gained through Cookies are saved on servers in France and are immediately anonymised. Users can block Cookies using Third-Party-Applications or changing their Browsers settings accordingly. We would like to remind you that in doing so, certain features requiring this information may not be available.

You are free to subscribe to our newsletter. The registration for which you have to provide your e-mail address and give your consent to receive the newsletter can not take effect until you confirm a link to the registration you receive by e-mail. This option is available after departure via our guest club. As part of the accommodation contract, you will receive a feedback questionnaire about our service. This is solely to maintain and improve the quality of our service.

In order to provide you with targeted information in the newsletter that you are particularly interested in, we will provide you with the registration free to make even information on specific interests, key dates, locations and regions and the like.

If you would like to receive the newsletter offered on the website, we need an e-mail address from you, as well as information that allows us to verify that you are the owner of the specified e-mail address and that you agree to receive the newsletter , We use this data exclusively for the delivery of the requested information and do not pass it on to third parties. The granted consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time.
The legal basis for this data processing is your consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

Your personal information may be provided by us
• within the holding, taking into account the permitted uses,
• to processors (for example, our electronic newsletter advertisements) and to third parties who are required to provide the services you have requested, all of whom have agreed to comply with applicable privacy standards;
transmitted.

If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consents from you. For further information please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

In every newsletter you receive, you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We're here to help.

Shipping from our brochure

In order to inform our guests constantly about the news in the Pichlmayrgut, we send you information by post. We use the service of G.A. Service Gmbh (Headquarters: G. A. Service GmbH, Siezenheimer Straße 39, 5020 Salzburg). For this the postal data are used.

Information, cancellation, blocking

At any time you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. For further information on personal data, please contact us at the address given in the imprint.

Contact form / request via our website

By entering your personal data in one of our contact forms or by contacting us by phone, you consent to the transmission and storage and processing by us for the duration of this specific request. This is especially true for your requests via contact form, chat and emails you send us. We need this data to process your request and in these cases also store your IP address for purposes of securing evidence. The storage takes place as long as this is necessary for you or us to take care of any supplementary or subsequently asked questions. These data will not be passed on without consent.

The data of your account will only be transferred via an encrypted internet connection (https). We assume no liability for the loss of data or third party access to your data if we have followed the security measures required by the state of the art. The data of your account will only be transferred via an encrypted internet connection (https).

Contradiction advertising emails

The use of published in the context of the imprint obligation contact information for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.

Registration on this website

You can register on our website (eg regular customer portal) to use additional features on the site. We only use the data entered for the purpose of using the respective offer or service for which you have registered. For important changes, such as the scope of the offer or for technical changes, we use the e-mail address specified during registration to inform you in this way.

Data transmission at the conclusion of the contract for online shops, retailers and goods dispatch

We only transfer personal data to third parties if this is necessary in the context of contract execution; for example, to the companies entrusted with the delivery of the goods or the bank responsible for processing the payments. A further transmission of the data does not take place or only if you have expressly consented to the transmission. A transfer of your data to third parties without explicit consent for purposes such as advertising is not

Data transfer at the conclusion of the contract for services and digital content

We only transfer personal data to third parties if this is necessary within the scope of the contract, for example to the bank responsible for processing the payment. A further transmission of the data does not take place or only if you have expressly consented to the transmission. A transfer of your data to third parties without explicit consent for purposes such as advertising is not.

Processing data (customer and contract data)

We collect, process and use personal data only insofar as they are necessary for the establishment, content or modification of the legal relationship (inventory data). We collect, process and use personal data on the use of our website (usage data) only insofar as this is necessary in order to enable or charge the user for the use of the service.

Newsletter and guest club with VIP service

Our guests and their data are important to us. That's why we offer an exclusive regular guests and VIP service. After the first stay at the Pichlmayrgut guests receive an invitation by email to join the club voluntarily and free of charge. The software for the guest club is provided by the service provider GASTROpoint GmbH, based in Pommernstraße 17, 83395 Freilassing (Germany) www.kunleisys.com.

Of course, the user has the option to log out at any time. The data voluntarily provided by you are stored by the software provider GASTROpoint as data hosting and are technically secured. Personal data are neither sold by the Pichlmayrgut, nor by GASTROpoint neither to third parties nor otherwise marketed. The user agrees that his personal data stored in the Pichlmayrgut and if necessary, processed. The data of the users are treated as strictly confidential in the sense of the regulations of the data protection law. As part of the guest club, users receive newsletters and emails on certain occasions and have the opportunity to earn loyalty points. Likewise, exclusive offers and packages are offered. The accumulated loyalty points can be redeemed for future stays as a reduction in a direct booking on the room rate. Excluded are bookings via OTAs and other distribution partners.

If you create a web customer account with us, we will provide you with your contract data online. You carefully store your access data and ensure that no unauthorized persons access the account. For unauthorized access, which - even if only partially - due to a misconduct on your part, we assume no liability

Pichlmayrgut coupon world

Order processing

On the basis of a separate agreement on the processing of personal data, your data will be collected and processed by the company INCERT eTourismus GmbH & Co KG, Leonfeldner Strasse 328, 4040 Linz as part of an order processing pursuant to Art. 28 DSGVO in accordance with the relevant legal requirements. As a processor in the case of support measures, Incert eTourism also has access to your data, but may use them "for support purposes only and may not use them for its own purposes."

Trust You

To continuously improve our services and communicate with our guests, we use the "Trust You" analysis tool from Trust You GmbH, Munich Center to Technology, Agnes-Pockels-Bogen 1, 80992 Munich.